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| Corporate Name: |
Sage Products, Inc. |
| Corporate Address: |
3909 Three Oaks Road
Cary, IL 60013 |
| Telephone/Fax: |
Telephone: 815.455.4700
Toll Free: 800.323.2220
Fax: 815.455.5599
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| Brands: |
Comfort Personal Cleansing |
| Manufacturer UPC #: |
18029 |
| Web Site: |
sageproducts.com |
| DUNS #: |
05-4326178 |
Client Sales Policies & Procedures
| Corporate Terms: |
2% 10 net 30 |
| Minimum Order: |
$500.00 |
| Freight: |
Prepaid |
| Order Processing: |
All non-EDI orders are to faxed to the Sage Products Customer Service Department, fax 815.455.5599. The purchase order must include ship to and bill to addresses. The requested delivery date and PO number must also be included. Special instructions must be indicated on the purchase order. |
| Customer Service Contact: |
Kim Morris
Tel: 800.323.2220, ext. 1136
Email: kmorris@sageproducts.com |
| EDI Contact: |
Harold Hallberg
Tel: 800.323.2220, ext. 1468
Email: hhallberg@sageproducts.com |
| Advertising/Payment Request Contact:
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For all promotional payments, the customer's invoice along with the "proof of performance" must be submitted to Sage Products, Inc.
Sage Products, Inc.
Attn: Karla Schneider
3909 Three Oaks Road
Cary, IL 60013
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| Order Lead Time: |
7-10 business days |
| Shipping Address: |
3909 Three Oaks Road
Cary, IL 60013 |
| Remit to Address: |
2785 Paysphere Circle
Chicago, IL 60674 |
| Drop Ship: |
All drop ship requests must first be approved by Customer Service. There is a $25 drop ship fee for all orders. |
| Slotting Fees: |
Not available. |
| New Accounts: |
All new accounts must first be approved by Sage Products Customer Service prior to shipping an order. |
| Credit Check: |
A Sage Products Application for Credit must be completed prior to shipping a new account's opening order. The completed form must be submitted to Sage Products. Please allow 5 business days for processing |
| Certificate of Insurance: |
A Certificate of Insurance is available upon request by contacting Jo Ann Benthusen. You can email your requests to jbenthusen@sageproducts.com. |
| Extra Dating: |
Not available. |
Client Sales Policies & Procedures
All product returns must be authorized by Sage Products prior to return of items. Authorization for returns may be obtained by calling Sage Products' Customer Service at 800.323.2220, ext. 1136.
Non-direct accounts should channel returns through the source of purchase. Customers must provide the account information requested in order for the return to be considered for credit including:
- Package Size
- Reason for Return
- Quantity
- Control Number or Lot Number
- Date Purchased
- Purchase Order Number
If the return is from the wholesaler's customer, the name of the customer and date of purchase must be provided in order for the return to be considered for credit.
Sage Products reserves the sole right to determine whether items qualify for return and credit. Sage's determination of the physical count of the returned products will be final. By returning products or other recourse, any returned packages that Sage Products determines are ineligible for credit.
Sage Products will only consider for credit product purchased directly from Sage or through a wholesaler within the United States of America. Product that has been purchased from sources outside of the United States will not be considered for credit, refund or exchange.
Returns will be accepted for credit if the product is:
- Returned in the original, labeled, unopened and undamaged package
- Product is returned no more than six (6) months prior to expiration date
- Product is returned no more than twelve (12) months after the expiration date
Returns will be considered as "Authorized Product" if:
- A billing or shipping error has occurred
- A product is recalled
Return requests of less than (1) full case of product will be authorized for credit and disposal on-site if:
- Written authorization from Sage Products is obtained prior to disposal
Sage Products will not extend credit for packages which:
- Do not meet the "Expired Product" or "Authorized Product" requirements
- Have been opened, altered or removed from their original package
- Have been purchased at sacrifice, fire or bankruptcy sales
- Are damaged by fire, water, cold, heat, smoke or improper storage
- Were sold on a non-returnable basis
All credit will be made by memorandum. Credit will be calculated at the last published price (Wholesale Acquisition Cost) associated with the lot number of the returned product.
Sage does not authorize credit for reclamation or returned goods processing fees.
All products should be returned to: Sage Products, Inc.
3909 Three Oaks Road
Cary, IL 60013
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